Shipping Information

Delivery destinations We ship only to the countries and regions available in our checkout country selector. This delivery list is also used for order placement and payment. If you need help with your delivery address, contact 123456@qq.com before placing an order.

Restricted destinations We do not ship to Afghanistan (AF), Algeria (DZ), Angola (AO), Belarus (BY), Benin (BJ), Bolivia (BO), Bulgaria (BG), Burkina Faso (BF), Burundi (BI), Cameroon (CM), Central African Republic (CF), Congo - Kinshasa (CD), Russia (RU), Croatia (HR), Cuba (CU), Côte d’Ivoire (CI), Guinea (GN), Guinea-Bissau (GW), Haiti (HT), Iran (IR), Iraq (IQ), Israel (IL), Kenya (KE), Laos (LA), Lebanon (LB), Libya (LY), Mali (ML), Monaco (MC), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nepal (NP), Niger (NE), Nigeria (NG), North Korea (KP), Palestinian Territories (PS), Somalia (SO), South Africa (ZA), South Sudan (SS), Syria (SY), Tanzania (TZ), Trinidad & Tobago (TT), Ukraine (UA), Vanuatu (VU), Venezuela (VE), Vietnam (VN), Yemen (YE), or Zimbabwe (ZW). These destinations cannot be selected at checkout, and orders using them are not accepted. Please do not use a forwarding arrangement or an alternative country selection to bypass these exclusions.

Preparing and delivering your order After payment is confirmed, we prepare your order and hand it to the carrier within 1–3 business days. Pre-order, customized, or out-of-stock items may follow separate arrangements. If a delay occurs, our customer service team will contact you. After the order is handed to the carrier, delivery is estimated to take 7–15 business days, excluding preparation time. Actual delivery may vary depending on the destination, customs clearance, holidays, and carrier arrangements.

Delivery methods We use standard express or postal delivery. The carrier is arranged according to the destination. Delivery progress can be checked through customer service. For CJ orders, available waybill information and observed logistics status may be viewed when provided.

Shipping charges, taxes, and import duties Shipping charges are calculated according to the product and delivery address and are shown separately at checkout before payment. Ordinary products currently have zero shipping charges. Review the final order total before submitting your order. Product prices include taxes collected by the merchant. For international deliveries, import duties or destination taxes not included in the quoted amount are the customer’s responsibility. You may contact us before ordering to ask about applicable charges. Where applicable law requires otherwise, that law applies.

Delivery details Please provide an accurate recipient name, email address, phone number, country, state or province, city, street address, and postal code where required. Review your delivery details carefully before submitting checkout. The website does not provide an address-editing function after an order is submitted. If you notice an error, contact 123456@qq.com promptly with your order number. We will check whether a correction can be arranged.

Checking your order and delivery issues Registered customers can view orders through their account. For a guest purchase, use the browser that was used to place the order. Clearing browser data may prevent a guest from viewing the order again; contact 123456@qq.com for help. For a missing parcel, damaged delivery, incorrect item, or delivery question, contact 123456@qq.com with your order number and a description of the issue. Photographs may be provided when relevant. Our customer service hours are Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.

Order cancellation If an order is unpaid and the order page displays a Cancel order option, you may use that option. If the option is unavailable, contact 123456@qq.com to discuss your request. Once payment has been initiated, self-service cancellation cannot be promised.