Frequently Asked Questions

We deliver only to the countries and regions available in the checkout country selector. We do not deliver to the store’s restricted destinations, which cannot be selected at checkout. Please contact 123456@qq.com before placing an order if you need help with your delivery address.

After payment is confirmed, orders are prepared and handed to the carrier within 1–3 business days. Delivery is estimated to take 7–15 business days after handover, excluding preparation time. Actual timing may be affected by the destination, customs clearance, holidays, and carrier arrangements. Pre-order, customized, or out-of-stock items may follow separate arrangements.

Shipping charges are shown separately at checkout and are included in the order total confirmed before payment. The product price includes taxes collected by the merchant. For cross-border deliveries, import duties or destination taxes not included in the quoted amount are the customer’s responsibility, unless applicable law provides otherwise.

Contact 123456@qq.com within 30 calendar days of receiving the item. For a regular return or exchange, the item should remain in good condition, include its accessories, and be supported by order information. Necessary opening for inspection does not by itself mean that the item is damaged. Before sending anything, obtain the return address and instructions from customer support. Do not send the item to the address on the parcel label, and keep your proof of dispatch.

Contact 123456@qq.com with your order information, an explanation of the issue, and available photographs. Quality issues, shipping damage, incorrect items, and missing parts will be reviewed by customer support. Reasonable return costs for quality issues, shipping damage, or incorrect items are covered by the merchant.

For returns that are not related to product quality, the customer pays the return shipping cost. For quality issues, shipping damage, or incorrect items, the merchant covers reasonable return costs. No separate return-processing fee is charged, unless applicable law provides otherwise.

After the returned item is received and checked, customer support will usually arrange the refund within 5 business days. For items that do not need to be returned, the refund will be processed after the refund arrangement is confirmed. Refunds are preferably made through the original payment method; if that is not possible, the method will be discussed with the customer. The actual posting time depends on the payment provider, and applicable law applies where it requires an earlier refund.

Email 123456@qq.com with your order number, the email used for the order, the affected item or payment reference, a description of the issue, and the outcome you are requesting. Relevant photographs or other information may help us assess an item or packaging problem. Customer support handles these requests through email.

Check the order page and contact 123456@qq.com with your order number and payment reference before making another payment. A payment under review does not automatically reactivate an expired or cancelled order or confirm that a refund has been issued.