Returns & Exchanges

Return and exchange arrangements

Contact 123456@qq.com within 30 calendar days of receiving your item to request a return or exchange. This timeframe is a merchant after-sales arrangement and does not limit any withdrawal rights, quality guarantees, or other consumer rights provided by applicable law.

For ordinary returns or exchanges, the item should be kept in good condition and include all accessories. Necessary unboxing for inspection does not by itself mean that the item is damaged. Please provide your order information with your request.

For quality issues, transport damage, incorrect items, or missing items, contact us with a description of the issue and any available photographs so customer support can review the situation.

How to request help

Email 123456@qq.com with your order information, the reason for the return or exchange, and relevant photographs. Returns and exchanges are arranged through customer support. This website does not provide an online return-request form or an automatic return-label service.

Before sending an item, obtain the return address and shipping instructions from customer support. Do not send the item to the address on the parcel or to the business address unless customer support confirms that it is the correct return location. Please keep your proof of dispatch.

Return shipping and other charges

For returns that are not related to a quality issue, transport damage, or an incorrect item, the customer is responsible for the return shipping cost. The merchant is responsible for reasonable return costs arising from quality issues, transport damage, or incorrect items.

No separate return-processing fee is charged. Applicable law takes precedence where it requires otherwise.

The current checkout does not charge outbound shipping. This policy does not introduce a retrospective deduction for an uncharged shipping cost.

Refunds

After the returned item is received and inspected, customer support will usually arrange the refund within 5 business days. For items that do not need to be returned, the refund will be processed after the refund arrangement is confirmed.

Refunds are preferably issued through the original payment method. If that method cannot be used, the alternative will be discussed with the customer. The time for funds to appear is determined by the payment provider. Where applicable law requires an earlier refund, that requirement applies.

Refunds are coordinated by customer support. A return request or an order status change does not itself confirm that a refund has been issued.

Exchanges

Contact customer support before sending an item to request an exchange and confirm the applicable instructions. Exchange arrangements are subject to the conditions stated above and applicable law.

Payment and unresolved order issues

If you believe you were charged more than once, paid after an order deadline, or see a payment-review message, contact 123456@qq.com with your order number and payment reference before making another payment.

If an issue remains unresolved, reply through the same contact channel and explain the remaining concern. Contacting us does not remove any rights or routes available through your payment provider or applicable law.